Isomaps Geoservices Sàrl — CHE-251.091.681 — Chemin des Cottages 17, 1260 Nyon, Switzerland
Last updated: March 23, 2026
The Service accessible at https://www.iso-maps.com (hereinafter the "Service") is operated by:
Isomaps Geoservices Sàrl
Chemin des Cottages 17
1260 Nyon, Switzerland
UID: CHE-251.091.681
Contact: help@iso-maps.com
Hereinafter referred to as "IsoMaps", "we", "our" or "us".
These Terms of Service and Conditions of Use (hereinafter the "Terms") govern all relations between IsoMaps and any natural or legal person (hereinafter the "User") accessing the Service or subscribing to a plan.
By accessing the Service or creating an account, the User acknowledges having read these Terms and agrees to them without reservation. In case of disagreement with all or part of the Terms, the User is invited not to use the Service.
IsoMaps is an online mapping service offering the creation, visualization, and sharing of maps and routes. The Service is available via the website and mobile applications for iOS and Android.
To access certain features of the Service, the User must create an account. When creating an account, the User warrants that they:
The User undertakes to notify IsoMaps without delay of any unauthorized use of their account or any breach of its security.
The User may not use as a username the name of another person or entity, a trademark subject to the rights of a third party without authorization, or an offensive or obscene name.
IsoMaps reserves the right to refuse service, terminate an account, or remove content, at its sole discretion.
3.1 Technical requirements
The User must have their own equipment (smartphone, tablet, computer) and an Internet connection to use the Service. Certain features (navigation, GPS tracking, offline maps) require the activation of location services and may not function correctly in the absence of mobile network coverage or GPS signal. IsoMaps shall not be held liable for any malfunctions related to the User's technical environment.
3.2 Geolocation
The Service uses the User's device geolocation data to provide certain features (map positioning, trace recording, local weather). The User may disable geolocation at any time in their device settings, but is informed that doing so will make a significant portion of the Service's features inaccessible. Geolocation data is processed in accordance with our Privacy Policy.
Certain parts of the Service are available on a paid subscription basis (hereinafter "Subscription"). The User is billed in advance on a monthly or annual cycle (hereinafter "Billing Cycle"), depending on the plan selected.
At the end of each Billing Cycle, the Subscription is automatically renewed under the same conditions, unless canceled by the User or by IsoMaps. The User may cancel the automatic renewal of their Subscription from their dashboard or by contacting customer support at help@iso-maps.com.
A valid payment method (credit card or other accepted method) is required to process the payment. The User provides IsoMaps with accurate and complete billing information and authorizes IsoMaps to charge the Subscription fees to the payment method on file.
In the event of a failed automatic payment, IsoMaps will issue an electronic invoice inviting the User to settle the payment within 15 days.
Subscriptions purchased via the App Store or Google Play Store: when the Subscription is purchased through a third-party platform (Apple App Store, Google Play Store), payment and renewal are managed by said platform according to its own terms. Cancellation must be made directly from the relevant platform's settings. Refund requests for these subscriptions must be directed to Apple or Google in accordance with their respective policies. IsoMaps does not have access to payment data processed by these platforms.
IsoMaps offers a reduced-rate plan for Users under the age of 25 (hereinafter the "Youth Offer"). The following specific conditions apply in addition to the general subscription terms:
5.1 Eligibility requirements
The Youth Offer is reserved for natural persons aged 16 to 24 (inclusive) at the time of subscription. Users aged 16 and 17 must have obtained the consent of their legal guardian in accordance with Article 3 of these Terms. The User must provide their date of birth upon registration. This information is used exclusively to determine eligibility for the offer and to calculate the transition date to the standard rate.
5.2 Pricing
The Youth Offer is available at a rate of €1 (one euro) per month, or €12 (twelve euros) per year. This rate provides access to all Premium plan features, without restriction.
5.3 Automatic transition to standard rate
On the User's 25th birthday, the Subscription automatically switches to the Premium rate in effect on that date. The User will be notified by email at least 30 days before the transition date. The User retains the option to cancel their Subscription before this transition.
5.4 Eligibility checks
IsoMaps reserves the right to conduct random eligibility checks. To this end, IsoMaps may request that the User provide proof of identity attesting to their date of birth. The User has 15 days to respond to such a request.
5.5 False declaration
In the event of a false declaration regarding age or failure to respond to a request for proof within the allotted time, IsoMaps reserves the right to:
The User accepts these conditions by subscribing to the Youth Offer.
5.6 Non-transferability and non-cumulation
The Youth Offer is strictly personal, non-transferable, and cannot be combined with any other promotional offer or discount.
IsoMaps may, at its sole discretion, offer a Subscription with a free trial period of limited duration (hereinafter "Free Trial").
The User may be required to provide payment information to subscribe to the Free Trial. No amount will be charged before the trial period expires.
At the end of the Free Trial, unless previously canceled by the User, the corresponding Subscription will be automatically activated and the applicable fees will be charged.
IsoMaps reserves the right to modify or discontinue the Free Trial offer at any time and without notice.
The rate applicable to the Subscription is the one in effect at the time of subscription or the last renewal. This rate is guaranteed for the duration of the current Billing Cycle.
IsoMaps reserves the right to modify Subscription rates. Any rate change takes effect at the end of the current Billing Cycle and is never applied retroactively.
IsoMaps will notify the User of any rate change at least 30 days before it takes effect, by email to the address associated with the account. The User has this period to cancel their Subscription if they do not accept the new rate. In the event of cancellation under these circumstances, no additional fees will be charged.
Continued use of the Service after the new rate takes effect constitutes acceptance thereof.
The Youth Offer rate (Article 5) may be subject to changes under the same conditions. However, the automatic switch to the Premium rate provided for in Article 5.3 is made at the Premium rate in effect at the time of the switch, as communicated to the User.
In accordance with applicable European regulations for consumers residing in the European Union, the User has a period of 14 days from the date of subscribing to their Subscription to exercise their right of withdrawal, without having to provide reasons or pay penalties.
To exercise this right, the User must send their request by email to help@iso-maps.com before the expiry of the 14-day period. The refund will be made within 14 days of receipt of the request, using the same payment method as that used for the initial transaction.
The User acknowledges that if they have begun using the Service during the withdrawal period, they may owe an amount proportional to the service provided up to the notification of withdrawal.
In accordance with Article 16(a) of Directive 2011/83/EU, the User who expressly consents to the immediate performance of the Service upon subscription acknowledges losing their right of withdrawal once the Service has been fully performed.
Outside of the right of withdrawal provided for in Article 8, refund requests are handled as follows:
All refund requests must be sent to help@iso-maps.com.
The Service allows the User to post, store, share, and make available certain information, text, graphics, maps, routes, or other content (hereinafter "Content").
The User is solely responsible for the Content they publish through the Service, including its lawfulness, reliability, and appropriateness. By posting Content, the User represents and warrants that:
The User retains all rights to the Content they submit. By posting Content through the Service, the User grants IsoMaps a non-exclusive, worldwide license, limited to the duration of the use of the Service, to use, reproduce, display, and distribute such Content for the purpose of operating the Service. This license terminates within 30 days following the deletion of the Content by the User or the termination of their account, unless such Content has been shared with other Users or integrated into community features, in which case it may persist in that context.
IsoMaps reserves the right, without obligation, to moderate, modify, or remove any Content that violates these Terms or applicable law. IsoMaps reserves the right to terminate the account of any User who infringes the copyrights of third parties.
Content accessible through the Service (excluding User Content) is the property of IsoMaps or used with permission. Any reproduction, distribution, modification, or commercial use of such Content without prior written authorization is prohibited.
The Service, its original content (excluding Content provided by Users), its features, and its source code are and remain the exclusive property of Isomaps Geoservices Sàrl and its licensors.
The Service is protected by copyright, trademark law, and other applicable intellectual property rights in Switzerland and internationally, in accordance with the Swiss Federal Act on Copyright (LDA) and the international treaties to which Switzerland is a party.
The trademarks, logos, and trade dress of IsoMaps may not be used in connection with any third-party product or service without the prior written consent of IsoMaps.
IsoMaps places particular importance on the protection of its Users' personal data. The processing of personal data is governed by our Privacy Policy, which forms an integral part of these Terms.
12.1 Data controller
The data controller is Isomaps Geoservices Sàrl, Chemin des Cottages 17, 1260 Nyon, Switzerland. For any questions regarding your personal data: help@iso-maps.com.
12.2 Legal framework
The processing of personal data is carried out in accordance with the Swiss Federal Act on Data Protection (FADP, nFADP entered into force on September 1, 2023) and, for Users residing in the European Economic Area, the General Data Protection Regulation (GDPR — Regulation EU 2016/679).
12.3 Users' rights
In accordance with applicable law, the User has a right of access, rectification, deletion, and portability of their personal data, as well as a right to object to and restrict processing. These rights may be exercised by contacting help@iso-maps.com. IsoMaps undertakes to respond to any request within 30 days.
12.4 International transfers
In the event that personal data is transferred outside of Switzerland or the EEA, IsoMaps ensures that such transfers are governed by appropriate safeguards (standard contractual clauses, adequacy decisions, or other recognized mechanisms).
By creating an account, the User agrees to receive transactional communications related to the Service (payment confirmations, renewal notifications, security alerts).
With the User's consent, IsoMaps may also send commercial communications (newsletters, promotional offers). The User may withdraw their consent at any time by clicking the unsubscribe link in each commercial email, or by modifying their preferences from their dashboard.
The Service may contain links to third-party sites or services that are not owned or controlled by IsoMaps. IsoMaps exercises no control over the content, privacy policies, or practices of these third-party sites and disclaims all liability in this regard.
The User acknowledges that IsoMaps shall not be held liable, directly or indirectly, for any damage or loss caused or allegedly caused by the use of content, goods, or services available through such third-party sites.
To the fullest extent permitted by applicable Swiss law, IsoMaps, its officers, employees, partners, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, use, or goodwill, arising from:
In any event, IsoMaps' total liability to the User, for all causes combined, is limited to the amount actually paid by the User to IsoMaps during the 12 months preceding the event giving rise to the claim.
The above limitations do not apply in cases of willful misconduct or gross negligence by IsoMaps, in accordance with the mandatory provisions of Swiss law (art. 100 CO).
The Service is provided "as is" and "as available." IsoMaps does not warrant that the Service will be uninterrupted, secure, or error-free, that defects will be corrected, that the Service will be free of viruses or other harmful components, or that the results obtained will meet the User's expectations.
To the fullest extent permitted by applicable law, IsoMaps disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
Subject to compliance with these Terms and payment of applicable fees, IsoMaps grants the User a personal, non-exclusive, non-transferable, non-sublicensable, and revocable license to use the Service.
17.1 Permitted use
The User is authorized to use the Service for their personal and non-commercial needs, including: viewing maps and routes, creating and recording their own traces, sharing their activities with other users of the Service, and exporting their own data in the formats offered by the Service.
17.2 Commercial use
Any use of the Service for commercial purposes (integration into a third-party product, resale of data, systematic professional use, etc.) requires the prior written consent of IsoMaps and may be subject to specific pricing. Contact help@iso-maps.com for any inquiries.
The User undertakes to use the Service in a fair manner and in accordance with its intended purpose. The following are specifically prohibited:
18.1 Technical violations
18.2 Data collection and extraction
18.3 Abusive use
Specific rules applicable to social features (chat, friends, comments) are detailed in Article 19. In the event of a violation of these rules, IsoMaps may apply the sanctions set out in Article 20, and take any appropriate legal action.
The Service offers social features allowing Users to interact with each other, including: adding friends, instant messaging (chat), sharing activities and routes, and comments and reactions on other Users' content.
19.1 Community conduct rules
When using the social features, the User undertakes to:
19.2 Reporting
Any User may report conduct or content that violates these Terms via the reporting feature built into the Service or by contacting help@iso-maps.com. IsoMaps undertakes to review each report within a reasonable timeframe.
19.3 Liability for interactions
IsoMaps acts as a technical intermediary and does not directly intervene in interactions between Users. The User acknowledges that it is their responsibility to behave responsibly and exercise judgment in their exchanges. IsoMaps shall not be held liable for the statements, content, or conduct of Users among themselves.
IsoMaps reserves the right to moderate the content and conduct of Users in order to ensure compliance with these Terms and the safety of the community.
20.1 Levels of sanctions
In the event of a breach of the community conduct rules or these Terms, IsoMaps may apply the following measures, depending on the severity and recurrence of the behavior:
Level 1 — Warning:
Level 2 — Temporary suspension:
Level 3 — Permanent ban:
20.2 Reporting to competent authorities
IsoMaps reserves the right, and may be required by law, to report to the competent authorities any conduct or content that may constitute a criminal offense, including:
Such reporting may be made without prior notification to the User concerned if the nature of the offense warrants it.
20.3 Appeals procedure
A sanctioned User may contest the measure by sending a reasoned email to help@iso-maps.com within 15 days of notification of the sanction. IsoMaps undertakes to re-examine the situation and provide a response within 30 days. The appeal does not have a suspensive effect on the sanction.
20.4 Abusive reporting
The abusive or malicious use of the reporting feature (repeated false reports, reports intended to harm another User) itself constitutes a breach of these Terms and may be subject to the sanctions provided for in this article.
21.1 Indicative nature of information
The information provided by the Service, including but not limited to cartographic data, route traces, altitude profiles, weather data, avalanche bulletins, snow conditions, difficulty levels, and any other information relating to mountain or outdoor conditions, is provided for informational purposes only and shall not be considered a substitute for the User's own personal and on-site assessment.
21.2 Inaccuracy of weather data
Meteorology is not an exact science. The forecasts and weather data displayed in the Service come from third-party sources and are inherently uncertain and subject to errors, inaccuracies, or time delays. Weather conditions may change rapidly and unpredictably, particularly in mountainous environments. IsoMaps does not guarantee the accuracy, completeness, or reliability of weather data displayed in any way.
21.3 Inaccuracy of cartographic and avalanche data
Maps, routes, altitude profiles, avalanche risk zones, and other geographic data may contain errors, inaccuracies, or outdated information. Trails, paths, and routes may be modified, closed, damaged, or dangerous without the Service being informed. Avalanche risk data is based on estimates derived from models and does not necessarily reflect actual conditions on the ground.
21.4 User responsibility in natural environments
The User acknowledges and accepts that:
21.5 Disclaimer of liability
IsoMaps disclaims all liability in the event of damage, injury, or death resulting directly or indirectly from the use of information provided by the Service, including in the event of error, inaccuracy, omission, or unavailability of such information. The User uses the information provided by the Service at their own risk and under their sole responsibility.
21.6 Third-party sources
Certain data displayed in the Service (weather, avalanche bulletins, base maps) come from third-party providers. IsoMaps shall not be held liable for errors, omissions, or interruptions in data provided by such third parties.
The Service integrates cartographic, geographic, and meteorological data from third-party providers. The User acknowledges and accepts that the use of such data is subject to the license terms of their respective providers.
22.1 Data providers
Data displayed in the Service may come from, among others (non-exhaustive list): OpenStreetMap (ODbL license), Swisstopo, the National Institute of Geographic and Forest Information (IGN), weather data and avalanche bulletin providers, as well as other third-party cartographic and geographic sources.
22.2 Attribution obligations
Data provider attribution notices are displayed in the Service in accordance with their license requirements. The User undertakes to keep these attributions visible in any sharing or export of content from the Service.
22.3 Third-party data limitations
IsoMaps does not guarantee the permanent availability of third-party data. The modification, suspension, or discontinuation of a third-party data provider shall not give rise to liability on the part of IsoMaps, but may justify an adaptation of the Service.
IsoMaps shall not be held liable for any delay or failure in the performance of its obligations resulting from a force majeure event, as defined by Swiss case law, including: natural disasters, epidemics, wars, acts of terrorism, strikes, Internet or telecommunications infrastructure failures, cyberattacks, governmental or regulatory decisions, or any other event beyond the reasonable control of IsoMaps.
In the event of a force majeure event lasting more than 90 days, either party may terminate the contract without penalty, and the User will be refunded on a pro-rata basis for the remaining subscription period.
IsoMaps may suspend or terminate the User's account and deny access to the Service, with immediate effect and without notice, in the event of:
The User may terminate their account at any time from their dashboard or by contacting help@iso-maps.com. Termination takes effect at the end of the current Billing Cycle.
Upon termination, the User has a period of 30 days to download their data and Content. After this period, IsoMaps reserves the right to permanently delete the data associated with the account.
The provisions of these Terms that, by their nature, must survive termination will continue to apply, including clauses relating to intellectual property, limitation of liability, indemnification, and applicable law.
IsoMaps reserves the right to amend these Terms at any time. In the event of a substantial amendment, IsoMaps will notify the User at least 30 days before the new conditions take effect, by email or by notification through the Service.
Continued use of the Service after the amendments take effect constitutes acceptance of the new Terms. If the User does not accept the new conditions, they are invited to terminate their account before the amendments take effect.
These Terms are governed by Swiss law, excluding its conflict of laws rules and the United Nations Convention on Contracts for the International Sale of Goods (CISG).
Any dispute relating to the interpretation or performance of these Terms shall be submitted to the exclusive jurisdiction of the courts of Nyon, Canton of Vaud, Switzerland, subject to mandatory provisions of consumer law designating another forum.
In the event of a dispute, the User is invited to contact IsoMaps first at help@iso-maps.com in order to seek an amicable resolution.
In accordance with European regulations, Users residing in the European Union may use the Online Dispute Resolution (ODR) platform set up by the European Commission, accessible at: https://ec.europa.eu/consumers/odr.
If amicable resolution fails, the competent courts in accordance with Article 26 shall be seized.
IsoMaps may make available an application programming interface (API) allowing developers to access certain features of the Service.
28.1 Access and authentication
Access to the API is subject to obtaining a personal API key. This key is strictly confidential and must not be shared, published, or embedded in publicly accessible source code. The User is responsible for any use made with their API key.
28.2 Usage limits
Use of the API is subject to request limits (rate limits) defined according to the type of Subscription. These limits are documented in the API technical documentation. IsoMaps reserves the right to modify these limits with 30 days' notice.
28.3 Restrictions
The API User is prohibited from:
28.4 Availability and evolution
IsoMaps does not guarantee uninterrupted availability of the API. IsoMaps reserves the right to modify, suspend, or discontinue all or part of the API with reasonable notice. In the event of a major modification (breaking change), IsoMaps will endeavor to keep the previous version accessible for a minimum period of 6 months.
29.1 Currency
Unless otherwise indicated, all prices displayed on the Service are expressed in euros (EUR).
29.2 Prices and taxes
Displayed prices are inclusive of all taxes for consumers. In accordance with applicable regulations for digital services provided electronically:
29.3 Payment methods
Payments are processed by our payment service provider Stripe. Accepted payment methods are those offered by Stripe, including credit cards (Visa, Mastercard, etc.). IsoMaps does not store any credit card data.
30.1 Availability commitment
IsoMaps strives to maintain the Service accessible 24 hours a day, 7 days a week. However, IsoMaps does not guarantee uninterrupted availability of the Service and shall not be held liable for interruptions, regardless of the cause.
30.2 Maintenance
IsoMaps reserves the right to temporarily suspend access to the Service for maintenance, update, or improvement operations. Where possible, scheduled maintenance will be announced in advance by email or through the Service. Emergency maintenance may be carried out without notice.
30.3 Extended outages
In the event of a Service interruption exceeding 72 consecutive hours for a reason attributable to IsoMaps (excluding force majeure and scheduled maintenance), the User holding a paid Subscription may request a credit or pro-rata refund for the duration of unavailability, in accordance with Article 9 of these Terms.
By using the Service to plan, share, or carry out outdoor activities, the User expressly acknowledges and accepts that:
The User releases IsoMaps from all liability in the event of bodily injury, property damage, or moral damage resulting from the practice of outdoor activities, to the fullest extent permitted by applicable law.
The User agrees to indemnify and hold harmless IsoMaps, its officers, employees, partners, and service providers from any claim, demand, action, damage, loss, cost, or expense (including reasonable attorney's fees) arising from or related to:
The User authorizes IsoMaps to assign the benefit of these Terms to any legal entity, in particular in the event of a merger, acquisition, sale of business assets, partial contribution of assets, or any other restructuring operation. The assignee shall be subrogated to IsoMaps in all rights and obligations arising from these Terms.
The User may not assign their rights or obligations under these Terms without the prior written consent of IsoMaps.
The failure of IsoMaps to enforce any provision of these Terms at any given time shall not be construed as a waiver of the right to enforce such provision at a later date.
If any provision of these Terms is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. The invalid provision shall be replaced by a valid provision that most closely reflects the economic intent of the original provision.
For any questions regarding these Terms, the User may contact IsoMaps:
Isomaps Geoservices Sàrl
Chemin des Cottages 17
1260 Nyon, Switzerland
Email: help@iso-maps.com
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